Independent business energy consultancy
Independent business energy consultancy
Home Terms, Legal & Complaints
This website is operated by IM Energy Solutions (UK) Limited, a business energy consultancy registered in England and Wales.
Trading and correspondence address
Aidan House, Sunderland Road, Gateshead, NE8 3HU
General enquiries
Telephone 07458 395901
Email customerservice@imenergysolutions.co.uk
Complaints
Email complaints@imenergysolutions.co.uk
By using this website you accept these terms. If you do not accept them, please do not use the site.
The content of this website is provided for general information about our services. Energy markets change constantly and the circumstances of every organisation differ, so nothing on this site is advice on which you should rely without speaking to us about your own situation. We take care to keep the site accurate and up to date but we do not warrant that it is complete or error free.
You may view, download and print pages for your own use or for the internal use of your organisation. You may not republish our content, sell it, or present it as your own. You must not use this site in any way that is unlawful, or that damages, disables or impairs it or interferes with anyone else’s use of it.
When you submit an enquiry or upload a document you confirm that you are authorised to share that information with us and that the details you give are accurate to the best of your knowledge. How we handle what you send is set out in our Privacy Policy.
Where we link to a third-party website we do so for convenience. We are not responsible for the content of any site we do not control and a link does not imply endorsement.
The design, text, graphics and logos on this website belong to IM Energy Solutions (UK) Limited or are used with permission. Supplier names and logos remain the property of their respective owners.
We may update these terms from time to time. The version published here is the one that applies.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute arising from them.
At IM Energy Solutions (UK) Limited, we are committed to delivering a high standard of service to all our clients. We welcome your feedback—positive or negative—as it helps us to continually improve. If you are dissatisfied with any aspect of our service, please let us know as soon as possible.
You can submit a complaint in any of the following ways:
To help us resolve your complaint quickly and effectively, please provide:
If you are not satisfied with our initial response, you may request a further review by a senior manager. We will re-examine your complaint and provide a final response within 15 working days.
If your complaint has not been resolved within 8 weeks of first being raised, or if we have reached a deadlock position (where we cannot agree on a resolution), you have the right to refer your complaint to the Energy Ombudsman.
Contact details for the Energy Ombudsman:
All complaints are logged and monitored to identify recurring issues. We use this information to improve our services and prevent similar problems in the future.
